Privacy Policy
Last Updated: 8th November 2024
Introduction
DeltaEV Mobility Private Limited ("DeltaEV," "we," "our," or "Company") is committed to protecting the privacy and security of your information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our products, services, website, or engage with us in any business capacity.
We understand the importance of maintaining the confidentiality of information entrusted to us by our business partners, clients, and website visitors. This Privacy Policy reflects our commitment to maintaining that trust while delivering innovative electric vehicle solutions, components, and services.
Scope of Application
This Privacy Policy applies to all information collected through our products, services, and business operations, including but not limited to our EV charging infrastructure, energy storage solutions, powertrain systems (including hydrogen-based solutions), EV components, and associated technical services. This policy specifically covers our corporate website, business transactions, and all related technical and business interactions.
Information We Collect
Business and Corporate Information
We collect and maintain various categories of business information necessary for our operations and service delivery. This includes comprehensive corporate details such as company names, registration information, and business correspondence. We maintain detailed records of purchase histories, transaction details, and relevant business documentation necessary for fulfilling our contractual obligations and maintaining our business relationships.
Technical and Operational Data
In the course of providing our services and maintaining our equipment, we collect technical information crucial for optimal performance and service delivery. This encompasses:
Detailed operational data from our charging stations and infrastructure installations, including usage patterns, performance metrics, and system diagnostics. This information is essential for maintaining service quality and enabling predictive maintenance capabilities.
Vehicle-specific information when interfacing with our charging systems or components, limited to technical data necessary for proper functioning and service delivery. This may include charging preferences, vehicle compatibility data, and technical specifications.
Location data pertaining to our installed infrastructure and equipment, which is necessary for maintenance, servicing, and optimal network management.
Payment and Transaction Information
While we do not process online payments through our website, we maintain necessary financial records of our business transactions, including:
- Corporate banking information provided for business transactions
- Purchase orders and invoice details
- Payment histories and transaction records
- GST and other tax-related documentation
Use of Information
Primary Business Operations
The information we collect is primarily used to facilitate our core business operations and deliver our services effectively. We utilize this information to:
Process and fulfill orders for our products and services, ensuring accurate delivery and implementation of our solutions. This includes managing the entire supply chain from order placement to final delivery and installation.
Maintain and service our infrastructure, enabling proactive maintenance and timely response to service requirements. Through our technical data collection, we can optimize performance and prevent potential issues before they affect service delivery.
Provide comprehensive technical support and maintenance services, ensuring our clients receive maximum value from our products and solutions. This includes troubleshooting, regular maintenance schedules, and technical consultations.
Service Improvement and Innovation
We leverage collected data to continuously improve our services and develop innovative solutions. This includes:
Analyzing performance data to enhance our products and services, leading to more efficient and reliable solutions for our clients. Through careful analysis of operational metrics, we can identify areas for improvement and optimization.
Developing and refining our AI and predictive maintenance capabilities, resulting in more reliable and efficient service delivery. This involves processing technical data to identify patterns and potential issues before they become problems.
Conducting market analysis and research to better understand industry needs and trends, enabling us to develop more effective solutions for our clients.
Information Sharing and Disclosure
Business Partners and Service Providers
We may share information with carefully selected third parties who assist us in providing our services and improving our offerings. These parties include:
Manufacturing partners and component suppliers who are essential to our supply chain and product delivery. Such sharing is limited to information necessary for fulfilling orders and maintaining quality standards.
Technical service providers who assist in maintaining and improving our infrastructure and services. These partners are bound by strict confidentiality obligations and data protection requirements.
Professional service providers such as legal advisors, auditors, and consultants who require information access to provide their services effectively.
Legal and Regulatory Compliance
We may disclose information when required by law or in response to valid legal processes. This includes:
Responding to lawful requests from government authorities or regulatory bodies, ensuring compliance with applicable laws and regulations.
Protecting our legal rights and interests, including investigating potential violations of our terms of service or preventing fraudulent activities.
Ensuring safety and security of our operations and services, including protecting against potential threats or illegal activities.
Data Security
Security Measures
We implement comprehensive security measures to protect your information:
Industry-standard encryption protocols for data transmission and storage, ensuring information security during all business operations.
Robust access control mechanisms that restrict data access to authorized personnel only, maintaining strict information confidentiality.
Regular security audits and assessments to identify and address potential vulnerabilities in our systems.
Data Retention
We retain information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. This includes:
Maintaining business records for the duration required by applicable laws and regulations.
Retaining technical data necessary for service improvement and maintenance of quality standards.
Preserving transaction records as required for legal and business purposes.
Your Rights and Choices
We respect your rights regarding your information and provide mechanisms to exercise these rights:
Access and Review: You may request access to the information we hold about your business.
Correction: You can request corrections to any inaccurate information in our records.
Data Portability: Where applicable, you may request transfer of your information in a structured format.
Deletion: You may request deletion of non-essential information that we are not required to maintain by law.
Updates to This Policy
We reserve the right to update this Privacy Policy as our services evolve or to comply with legal requirements. Material changes will be communicated through appropriate channels, including:
Direct communication to our business partners and clients about significant changes.
Updates on our corporate website and other relevant communication channels.
Reasonable notice period before implementing substantial changes.
Contact Information
For any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:
DeltaEV Mobility Private Limited Verna, Goa Email: info@deltaev.co.in
Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Goa, India.